You can choose a refund or exchange if an item has a major problem.
If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. Please note you would be responsible for returning the product, as well as the original cost of shipping. We are not required to provide a refund or replacement if you change your mind, however in most cases we will be happy to as long as the product is sealed in their original packaging, unused, unopened and in brand new resalable condition and it is within 30 days of your original purchase (or delivery date if shipped) If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. If you urgently require a product, please contact us beforehand via View moreĪt Good Games, we want our customers to be completely satisfied with their purchases. At our discretion we may choose to ship part of your order early to ensure you receive it as soon as possible. Orders that contain both p reorders and regular products will be shipped when all products are available.
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Please note if cancellation of a preorder product takes you below our free shipping threshold, you may be charged shipping. Preorders can easily be cancelled prior to shipping, simply let us know via email with your order number. If the ETA is changed significantly, you will be notified as soon as possible. These release dates are sourced from our suppliers and manufacturers and are subject to change. as shown by (Preorder) in the name as well as during checkout, we will do our best to ship on or before the estimated release date (shown by "ETA"). If your order contains a preorder product. Please take the time to check the following conditions for preorder products. Our Return & Refund Policy provides detailed information about options and procedures for returning your order.Good Games has been in business for over 15 years and we take pride in offering reliable preorders for our customers. If you feel your order has been significantly delayed, please contact us at by clicking here.Ĭlick here to read out entire shipping policy Orders to PO Box addresses are shipped via AusPost at a flat rate of $12 per order.ĭelivery delays can occasionally occur.
Please note parcels have authority to leave, unless you request otherwise. Orders to non-PO Box addresses are shipped via courier at a flat rate of $12 per order.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Orders are not shipped or delivered on weekends or public holidays. Preorders are processed in a timeframe that allows for the product to arrive on or after the release date. All orders, if the item was in-stock at the time of purchase, are processed within 2 business days of the order being placed, or, if the item was out of stock at the time of purchase, within 2 business days of the product arriving in store.
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